I never received my payment!

It may take up to 6-8 weeks for your incentive to be processed and mailed from the date you participated.  Please note that all incentives are processed once the study has closed and all members have participated.  The length of time a survey is left open can vary from study to study.

If this time frame has passed and you still have not received your payment, please contact the Helpdesk for further investigation.

**Please attach or copy and paste the original survey invitation when you contact the Helpdesk.  If you do not have this information, please provide the date you completed the study as well as the amount of the incentive.  Providing this information will assist with the investigation.