Create a new password - Desktop

Forgot your password? No problem! Follow the steps below to create a new one.

  1. Select the "Login" link at the top of the page:
    Step1.png
  2. Click on the green text, “Create a New Password”:
    Step2.png
  3. Enter the e-mail address you used to register and click on the "Send E-mail" button:
    Step3.png
  4. You will see confirmation that the e-mail has been sent at the top of your screen, in a green box.
  5. Check your e-mail! You will find an e-mail, from survey@focusgroup.com which contains a link to change your password!

If you haven’t already, please take a minute to add survey@focusgroup.com to your safe sender list. If you require additional assistance, please contact the Helpdesk.