We are sorry to hear you are experiencing difficulty logging in to your account. The most common reason for this is you are trying to access your account on the wrong community site. We maintain 2 separate communities, a Healthcare community and a consumer community. Please make sure you are using the correct URL for your community.
If you are unsure which community you belong to please contact the Helpdesk
If you have recently registered, the problem may be because your account has not been confirmed. You should have received an email from firstname.lastname@example.org after completing your registration. This email provides the link to confirm your account. If you have not received this email and completed this step, you will not be able to access your account yet. Please see article Where is My Confirmation Email? to have another one sent.
The problem may be the password you are using to access your account. Please see article Create a New Password.
If you require additional assistance, please contact the Helpdesk